Amazon Connect Customer can now import evaluation form PDFs using AI

Amazon Connect Customer now lets managers import a PDF of an evaluation form from a third-party quality management application, and automatically recreates it in Connect using AI, making it easier to migrate an existing quality program into Connect. Instead of rebuilding an existing form question by question, you upload the PDF and choose the preferred scoring method, either percentage or points-based, and Connect Customer automatically extracts the sections, questions, answer options, and scoring into a draft evaluation form. You can also provide natural language instructions to import the form more accurately or to adjust it as it's created — for example, splitting a broad question into simpler ones — minimizing the manual edits needed before you activate the form.

This feature is available in the following AWS Regions: US East (N. Virginia), US West (Oregon), Canada (Central), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Europe (Frankfurt). To learn more, please visit our documentation and our webpage. For information about Amazon Connect Customer pricing, please visit our pricing page.