Anonymous user access for Q Business

Today, we are excited to announce the general availability of anonymous user access for Amazon Q Business. This feature allows customers to create Q Business applications for anonymous users using publicly accessible content. Q Business applications created in this anonymous mode are billed on a API consumption basis.

Customers can now create anonymous Q Business applications to power use cases such as public web site Q&A, documentation portals, and customer self-service experiences, where user authentication is not required and content is publicly available. For example, AnyCompany wants to improve their website’s visitor support experience by providing a genAI assistant over their publicly available help/product pages. The customer would create an anonymous Q Business application and index all the public product help/documentation to power their Q Business genAI assistant. To deploy the anonymous application, customers can implement the anonymous Chat/ChatSync APIs for higher UX control or embed the built-in anonymous web experience via an iFrame. Anonymous applications are billed on API consumption basis, offering a scalable way to deploy Q Business generative AI experiences to large anonymous audiences.

The anonymous chat APIs and web experience are available in the US East (N. Virginia), US West (Oregon), Europe (Ireland), and Asia Pacific (Sydney) AWS Regions. For more information, please consult our documentation.