Amazon Connect now supports audio optimization for Azure Virtual Desktop and Windows 365 Cloud PC

Agents using Microsoft Azure Virtual Desktop (AVD) or Windows 365 Cloud PC can now take calls directly from their virtual desktop session with audio optimization enabled. To get started, IT administrators need to complete a one-time setup for their virtual desktop environment. Once configured, media is redirected from the virtual desktop to the agent's local device, improving audio quality.

Agents simply log into their Azure Virtual Desktop or Windows 365 Cloud PC session and start accepting calls using the Amazon Connect Customer agent workspace or a custom agent interface built with the Amazon Connect Customer open-source JavaScript libraries. This support is in addition to existing audio optimization for Amazon WorkSpaces, Citrix cloud desktops, and Omnissa cloud desktops.

This feature is available in all AWS Regions where Amazon Connect Customer is offered, except AWS GovCloud (US-West). To learn more, see the Amazon Connect Customer Administrator Guide.