Amazon Connect now supports additional Dual-Tone Multi-Frequency (DTMF) configuration settings
Amazon Connect now allows you to customize the number of seconds which the system will wait between a caller's keypad button presses so you can optimize user inputs in your Interactive Voice Response (IVR) systems. Administrators can now adjust this waiting period from 1 to 20 seconds, which was previously fixed at 5 seconds. For example, in a banking IVR flow, you can now set a longer inter-digit timeout for account number entry benefitting customers who may need more time between pressing digits. Additionally, two existing settings, Maximum Digits and Timeout Before First Entry, can now be set dynamically using variables, giving administrators more flexibility in designing IVR flows. This added flexibility allows you to optimize your IVR systems for specific use cases, improving user experience and system efficiency.
To learn more refer to our public documentation. This new feature is available in all AWS regions where Amazon Connect is available. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.