Amazon Connect Cases now provides more granular search capabilities and customizable case list views

Amazon Connect Cases now allows agents and supervisors to filter cases in the agent workspace by custom field values, making it easier to narrow down search results and find relevant cases. Users can also customize the case list view and search results layout by adding custom columns, hiding or rearranging existing columns, and adjusting the number of cases per page. These enhancements enable users to tailor the case list view to meet their needs and manage their case workloads more effectively.

For region availability, please see the availability of Amazon Connect features by Region. To learn more and get started, visit the Amazon Connect Cases webpage and documentation.