Amazon Connect now provides the ability to set voice and language dynamically in a contact flow

Amazon Connect now provides the ability to dynamically set the text-to-speech (TTS) voices, language, or speaking styles used in voice bots and interactive voice response (IVR). These new capabilities enable you to deliver a more personalized experience for each of your end customers. For example, you can have a desired voice configured dynamically based on the primary speaking language set in their customer profile. These new capabilities are configurable in the “Set Voice” block in Amazon Connect flows and can be configured in the drag-and-drop flow designer or public APIs.

To learn more, see the public documentation on Set Voice block and the Amazon Connect Administrator Guide. These features are available in all AWS regions where Amazon Connect is available. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.