Amazon Connect Contact Control Panel (CCP) launches refreshed look and feel

The Amazon Connect Contact Control Panel (CCP) now features an updated user interface using Cloudscape Design System components to enhance agent productivity and focus. The refreshed user interface includes a updated visual style for colors and buttons, and more visually consistent UI elements across interfaces. This visual refresh provides a more intuitive and streamlined experience for your contact center agents while maintaining the familiar layout and functionality to minimize impact and training requirements.

This updated user interface is available in all AWS regions where Amazon Connect is offered.

To learn more, please see the documentation.