Amazon Connect now allows supervisors to take additional actions on in-progress chats

Amazon Connect now allows supervisors to take additional actions on in-progress chats directly from the Amazon Connect UI, accelerating issue resolution and improving customer satisfaction. For example, supervisors can now end chats with inactive customers or reassign chats to specific agents or queues.

To learn more, please refer to the help documentation or visit the Amazon Connect website. This feature is available in all commercial AWS regions where Amazon Connect is available.