Amazon Connect dashboards now support filtering metrics based on custom business dimensions

Amazon Connect dashboards now support filtering metrics based on custom business dimensions such as business divisions, product lines, or customer segments. Using predefined attributes, you can create business dimensions to filter metrics helping you customize the dashboards based on your unique business need. For example, if your queue handles contacts across product lines, you can filter metrics by product line to compare handle times and determine where agents need product training.

Amazon Connect dashboards are available in all AWS commercial and AWS GovCloud (US-West) Regions where Amazon Connect is offered. To learn more about dashboards, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.