Amazon CloudWatch incident reports now support Five Whys analysis

Amazon CloudWatch launched incident report generation capabilities with an AI-powered root-cause workflow that guides customers through the "Five Why’s" analysis technique. The feature is modeled on the correction or errors process used by both teams within Amazon and our customers to improve their operations.

The incident report generation capability now supports a guided, chat-based workflow powered by Amazon Q that walks customers through identifying the “Five Why’s” behind an incident. Teams can use this process to help identify the underlying root causes behind an incident. The capability leverages both human input and AI-based analysis of incident data to recommends specific measures operators can take to prevent future occurrences and improve their operations.

The incident report generation feature is available at no additional cost for CloudWatch customers and is available in US East (N. Virginia), US East (Ohio), US West (Oregon), Asia Pacific (Hong Kong), Asia Pacific (Mumbai), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Europe (Frankfurt), Europe (Ireland), Europe (Spain), and Europe (Stockholm).

You can create an incident report by first creating a CloudWatch investigation and then clicking “Incident report”. To initiate the Five Whys workflow, scroll down to the “Five Why’s” section of your report and select “Guide Me”. To learn more, visit the CloudWatch incident reports documentation.