Amazon Connect adds support for third-party speech-to-text and text-to-speech AI models for end-customer self-service

Amazon Connect now supports third-party speech providers for end-customer self-service, giving you greater flexibility in how you deliver voice experiences. You can integrate Deepgram for speech-to-text and ElevenLabs for text-to-speech directly within Amazon Connect, using them together with Amazon Connect's native speech capabilities, built-in orchestration, analytics, and compliance controls.

This feature is available with Amazon Connect unlimited AI and in all commercial AWS regions where Amazon Connect is offered. For more information, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.