Amazon Connect now provides out-of-the box embedding of Tasks and Emails into your websites and applications

You can now easily deliver task and email based customer experiences on your websites and applications using the new contact form option in the Amazon Connect communication widget. For example, you can add the communication widget to your website and give customers the ability to submit callback requests outside business hours or send emails through webforms.

Supervisors and managers can configure customer-facing forms using the drag and drop editor and generate code snippets for seamless website integration. This expanded capability gives customers more flexible engagement options while enabling you to manage all engagements through existing Amazon Connect workflows.

For region availability, please see the availability of Amazon Connect features by Region. To learn more, see our documentation. To learn more about Amazon Connect, the easy-to-use cloud contact center, visit the Amazon Connect website.