AWS Premium Support launches Support Automation Workflow (SAW) runbooks for self-service diagnosis and remediation
Today, AWS Premium Support launches Support Automation Workflows (SAW) to enable self-service diagnosis and remediation for AWS customers. Further, we are launching additional advanced runbooks that will be available to Enterprise and Business Support customers for faster issue resolution.
Today, AWS Premium Support launches Support Automation Workflows (SAW) to enable self-service diagnosis and remediation for AWS customers. Further, we are launching additional advanced runbooks that will be available to Enterprise and Business Support customers for faster issue resolution.
You can utilize runbooks built by AWS Premium support in your AWS accounts to help diagnose and resolve common issues. These runbooks follow AWS best practices and lessons learned from supporting thousands of customers. For example, you can use the AWSSupport-CollectEKSInstanceLogs runbook to gather operating system and relevant log files from Amazon Elastic Kubernetes Service (Amazon EKS) to troubleshoot any cluster issues.
Support Automation Workflows utilize AWS Systems Manager runbooks to assist you in resolving connectivity issues with Amazon Relational Database Services (Amazon RDS), diagnosing access issues with Amazon Simple Storage Service (Amazon S3), resetting Amazon EC2 access, and much more. Now, Enterprise and Business Support customers can access additional runbooks, such as AWSPremiumSupport-TroubleshootEC2DiskUsage, to help investigate and potentially remediate issues with Amazon EC2 instance root and non-root disk usage.
SAW runbooks with the prefix “AWSSupport“ are available for all customers in all commercial regions. Runbooks with the prefix ”AWSPremiumSupport“ are available for Enterprise and Business Support customers in all commercial regions. To learn more, visit the SAW automation documentation.