AWS announces the next generation of Amazon Connect where powerful AI improves every customer interaction

AWS announces the next generation of Amazon Connect, where powerful AI turns every customer touchpoint into a deeper relationship and better outcome. This comprehensive approach spans self-service, agent assistance, analytics, post-contact evaluation, and automated follow-up boosts sales and delights customers, while learning from every touchpoint. The next generation of Amazon Connect can be enabled with a single click, and includes unlimited use of AI capabilities, so you can focus on making customer experience improvements, not cost-driven compromises.

This next generation of Amazon Connect is available in US East (N. Virginia), US West (Oregon), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), Canada (Central), Europe (Frankfurt), and Europe (London). To learn more see our launch blog, documentation, and our pricing page.