Amazon Connect Contact Lens supports new read-only permissions for reports and dashboards

Amazon Connect Contact Lens now allows users to save and publish reports and dashboards as read-only. By publishing a report as read-only, only the user who created the report or dashboard can edit the report, while still making it visible for others to view or create a copy. For example, a contact center manager can configure a custom read-only dashboard and share it with the supervisors on their team to ensure they monitor the same metrics, while still allowing the supervisors to customize and save their own versions for further analysis.

This feature is available in all AWS regions where Amazon Connect is offered. To learn more about read only reports, see the Amazon Connect Administrator Guide. To learn more about Amazon Connect, the AWS cloud-based contact center, please visit the Amazon Connect website.