Amazon Connect Contact Lens launches real-time conversational analytics in Asia Pacific (Singapore) region
Amazon Connect Contact Lens now provides real-time conversational analytics for voice in Asia Pacific (Singapore) region, enabling businesses to get transcription, sentiment analysis, supervisor alerts, and more during live customer calls.
Amazon Connect Contact Lens now provides real-time conversational analytics for voice in Asia Pacific (Singapore) region, enabling businesses to get transcription, sentiment analysis, supervisor alerts, and more during live customer calls.
Businesses currently use Contact Lens’ conversational analytics to discover top contact drivers, redact sensitive data, and categorize their contacts natively within Amazon Connect. These capabilities help businesses improve experiences for customers, agents, and supervisors in their Amazon Connect contact centers.
This launch adds to the list of regions that Contact Lens’ conversational analytics already supports for analyzing voice calls in real-time: US East (Northern Virginia), US West (Oregon), Canada (Central), Europe (London), Europe (Frankfurt), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Asia Pacific (Seoul).
To get started with Contact Lens’ conversational analytics, please visit our webpage or see our help documentation. For information about pricing, please visit our Amazon Connect pricing page for more details.