AWS Systems Manager Incident Manager announces the launch of on-call schedules

We are excited to announce that Incident Manager now provides on-call schedules, to help you have 24/7 coverage and responsiveness for critical issue. This extends Incident Manager’s capabilities for incident response, helping operations teams more quickly engage, respond, and resolve application availability and performance issues when they occur.

With on-call schedules, operations teams can configure rotations through a group of on-call contacts and use it as part of their Incident Manager response plan to ensure that there is always a contact on-call. You can view the on-call schedule and make configuration changes to accommodate out of office, or personal events at any time from the Incident Manager console. Incident Manager helps you bring the right people and information together when a critical issue is detected, activating pre-configured response plans to engage responders using SMS, phone calls, and chat channels, as well as to run AWS Systems Manager Automation runbooks.

This new native feature adds another option for managing your on-call response. To learn how to get started with On-call Schedules in Incident Manager, see our documentation.

To view information about Incident Manager regions and quotas, see Incident Manager endpoints and quotas in the Amazon Web Services General Reference guide.