Amazon Connect Contact Lens launches built-in dashboards to analyze conversational AI bot performance

Amazon Connect Contact Lens now offers built-in dashboards to monitor the performance of your conversational AI bots making it easy for you to analyze and continuously improve your self-service and automated experiences. From the Contact Lens flows performance dashboard, you can view Amazon Lex and Q in Connect bot analytics including how your customers communicate their issues, the most common contact reasons, and the outcomes of the interaction. From the dashboard, you can navigate to the bot management page and make updates in a couple clicks to improve bot accuracy. These new capabilities make it easy for you analyze the performance of your conversational AI experiences, all within the Connect web UI.

These features are available in all commercial AWS regions where Amazon Connect and Amazon Lex are available. To learn more about these metrics and the flows performance dashboard, see the Amazon Connect Administrator Guide and Amazon Connect API Reference. To learn more about Amazon Connect, the AWS contact center as a service solution on the cloud, please visit the Amazon Connect website.