Connect Customer Outbound Campaigns now available in AWS GovCloud (US-West)

Connect Customer Outbound Campaigns is now available in AWS GovCloud (US-West), a secure cloud environment designed for government and public sector customers.

A government agency can call residents with an upcoming appointment, connect answered calls to an agent, and play a recorded reminder if a call reaches voicemail.

You create campaigns and submit contacts through the Outbound Campaigns APIs, so an existing scheduling, notification, or workforce system can drive outreach directly.

A campaign manager can configure campaigns to dial in preview, progressive, predictive, or agentless modes. Answering machine detection for supported campaigns routes calls based on whether a person or voicemail answered the call. An analyst can retrieve the results of each campaign through the campaign metrics API.

Voice campaigns in AWS GovCloud (US-West) can place calls to destinations in the United States.

To learn more, see Outbound campaigns in the Amazon Connect Customer Administrator Guide. To get started, visit the Amazon Connect product page.