Amazon Connect now provides color coding for shift activities in agent scheduling

Amazon Connect now provides color coding for shift activities in agent scheduling, enabling a simplified experience for contact center managers and agents. With this launch, you can now configure colors for agent shift activities, such as red for breaks and lunches, green for team meetings, and purple for trainings. With customizable colors, managers can quickly see how different activities are placed in agent schedules (e.g. is more than half the team doing a training at the same time, does the team meeting include everyone, etc.). This launch also simplifies the experience for agents as they can easily understand their schedule at-a-glance for the week without having to read through each scheduled activity. Customizable colors make day-to-day schedule management more efficient for managers and agents.