Amazon Connect Adds Automated Outbound Calling, Now Available in Preview
Amazon Connect now allows you to automatically make calls to customers, using the outbound contact API. You can schedule automated calls for appointment reminders or notification calls in response to business events, such as credit card fraud. Enterprise applications like CRM systems can use the outbound contact API when triggered by an event, such as a service outage, to initiate an outbound call using a predetermined contact flow. The contact flow will determine if an agent interaction is required, or if the call is routed to an Amazon Lex chatbot.
Amazon Connect now allows you to automatically make calls to customers, using the outbound contact API. You can schedule automated calls for appointment reminders or notification calls in response to business events, such as credit card fraud. Enterprise applications like CRM systems can use the outbound contact API when triggered by an event, such as a service outage, to initiate an outbound call using a predetermined contact flow. The contact flow will determine if an agent interaction is required, or if the call is routed to an Amazon Lex chatbot.
You can use the Amazon Connect outbound contact API starting today. Outbound contact API is available in limited preview in all AWS regions where Amazon Connect is offered. To request participation in the outbound contact limited preview, please apply here. Standard pricing for service usage and associated telephony rates apply for outbound contact API. Please see Amazon Connect Pricing for more information. To learn more about Amazon Connect, a self-service, cloud-based contact center, please visit the Amazon Connect website.