Improved AWS Health event triage

AWS Health now includes two new properties in its event schema - actionability and persona - enabling customers to identify the most relevant events. These properties allow organizations to programmatically identify events requiring customer action and direct them to relevant teams. The enhanced event schema is accessible through both the AWS Health API and Health EventBridge communication channels, improving operational efficiency and team coordination.

AWS customers receive various operational notifications and scheduled changes, including Planned Lifecycle Events. With the new actionability property, teams can quickly distinguish between events requiring action and those shared for awareness. The persona property streamlines event routing and visibility to specific teams like security and billing, ensuring critical information reaches appropriate stakeholders. These structured properties streamline integration with existing operational tools, allowing teams to effectively identify and remediate affected resources while maintaining appropriate visibility across the organization.

This enhancement is available across all AWS Commercial and AWS GovCloud (US) Regions. To learn more about implementing these new properties, see the AWS Health User Guide and the API and EventBridge schema documentation.