Amazon Connect CTI Adapter for Salesforce adds out-of-the-box chat user interface support to Salesforce Experience Cloud
The Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce now enables you to embed the Amazon Connect out-of-the-box chat widget within Salesforce Experience Cloud (formerly Community Cloud). This chat widget enables customers using Salesforce Experience Cloud to interact with Amazon Connect agents. For example, when a customer is requesting help from the IT support website hosted on the help center in Experience Cloud and starts a chat, offering an end to end chat experience, without the need for technical skills to implement.
The Amazon Connect Computer Telephony Integration (CTI) Adapter for Salesforce now enables you to embed the Amazon Connect out-of-the-box chat widget within Salesforce Experience Cloud (formerly Community Cloud). This chat widget enables customers using Salesforce Experience Cloud to interact with Amazon Connect agents. For example, when a customer is requesting help from the IT support website hosted on the help center in Experience Cloud and starts a chat, offering an end to end chat experience, without the need for technical skills to implement.
The CTI Adapter easily integrates Amazon Connect with Salesforce Service Cloud to build innovative customer experiences. To get started on the Amazon Connect CTI Adapter for Salesforce, see the help documentation. You can find out more about Amazon Connect, the easy to use omnichannel cloud contact center, by visiting the Amazon Connect website.