Announcing Network of Bots for Amazon Lex

Amazon Lex is a service for building conversational interfaces into any application using voice and text. With Amazon Lex, you can quickly and easily build sophisticated, natural language, conversational bots (“chatbots”), virtual agents, and IVR systems. Today, Amazon Lex introduces Network of Bots that enables enterprises to deliver a unified user-experience across multiple bots present in a network.

Enterprises often have different teams building bots for different set of use cases (e.g., auto insurance bot, home insurance bot) and want to provide a unified end-user experience to customers. Until now, customers had to deploy multiple conversational interfaces or enable a menu-driven dialog (e.g. “say auto loan or home loan”) for users to interact with a specific bot, resulting in a disjointed end-user experience. To create a unified end-user experience, enterprises had to combine all intents across multiple bots into a single bot. This process required intricate coordination across multiple business groups for building and testing the bots, leading to complex governance processes and impeding rapid development. With this launch, enterprises can add multiple bots to a single network. The network exposes a unified interface by seamlessly integrating multiple use cases across various bots. Based on user input, a network can intelligently route the query to the appropriate bot. You can add multiple bots into a single network, enabling flexible and independent bot lifecycle management.

Similar to a Lex bot, a network of bots can be deployed on multiple channels (e.g. SMS, Telephony, Chat) and modalities (e.g. audio and text), to drive a seamless experience for your users. Network of bots can be enabled via Lex V2 Console or SDKs. This capability is available in US English for all AWS regions where Amazon Lex operates. To learn more, visit the Amazon Lex documentation page.