Amazon Chime SDK expands voice features into eight additional AWS Regions
The Amazon Chime SDK now supports voice features in eight additional regions, including Canada (Central), Europe (Ireland), Europe (Frankfurt), Europe (London), Asia Pacific (Singapore), Asia Pacific (Tokyo), Asia Pacific (Sydney), and Asia Pacific (Seoul).
The Amazon Chime SDK now supports voice features in eight additional regions, including Canada (Central), Europe (Ireland), Europe (Frankfurt), Europe (London), Asia Pacific (Singapore), Asia Pacific (Tokyo), Asia Pacific (Sydney), and Asia Pacific (Seoul).
In these eight new regions, developers can use the Amazon Chime SDK Session Initiation Protocol (SIP) trunking feature to stream real-time audio to AWS AI/ML services such as Amazon Transcribe Call Analytics, enabling you to easily implement analytics, machine learning, and compliance solutions. For example, you can integrate audio streams with Amazon Transcribe to transcribe and store calls for compliance monitoring and risk management. You can also use this feature to build applications to derive customer sentiment from conversations using Amazon Comprehend.
You can also use the Amazon Chime SDK PSTN Audio feature together with your own carrier or SIP-enabled phone system to build custom interactive voice response (IVR) applications using the agility and operational simplicity of a serverless AWS Lambda function. For example, you can build Amazon Lex bots to deliver a sophisticated experience for customer self-service, such as virtual contact center agents and interactive voice response solutions.
To learn more about the Amazon Chime SDK, please visit the Amazon Chime SDK website. To learn more about the eight new regions and the services available within them, please refer to the Developer Guide.